FAQs
Products
Why should I buy MooksGoo products?
The bold, artistic designs are created exclusively by me, MooksGoo, for anyone who likes to escape the humdrum of convention and wear or own something a little more individual.
Most MooksGoo products are produced on demand, helping to reduce unnecessary stock and waste. Selected art prints may be held in small quantities and fulfilled directly from my studio.
Plus, you’re supporting a small independent business - it’s just me! So thank you :)
Are all of your items made in the UK?
Supporting UK businesses is really important to me, and some products are made or printed here in the UK.
I also work with a small number of carefully chosen production partners who have facilities in the UK and overseas. Depending on the product, your order may be made in a different country before being sent to you.
Where it matters, I’ll include production details on the individual product page.
Do you make everything yourself?
Every design, pattern and colour is created by me, MooksGoo.
Some products are then made to order by carefully chosen printing partners, who print, cut, sew and finish them before sending them on their merry way.
Selected products, including some art prints, may also be printed or fulfilled directly from my studio.
I would love to say I have a huge warehouse full of fancy printing machinery... maybe one day!
How do I know if I am ordering quality?
I’m super fussy when it comes to quality. I carefully choose the products and production partners I work with, paying attention to things like fabrics, materials, print quality, colour vibrancy and durability.
Wherever possible, I also order samples and test products myself before adding them to the shop, so I know what I’m putting the MooksGoo name on.
If something doesn’t meet my standards, it doesn’t make the cut.
Is my product made to order?
Many MooksGoo products are made to order, which means they’re only produced once you’ve placed your order. This helps reduce excess stock and unnecessary waste.
Some products, including selected art prints, may be held in small quantities and fulfilled directly from my studio.
Either way, I keep things small, considered and far away from mass production.
How is MooksGoo sustainable and eco-friendly?
I try to make thoughtful choices wherever I can - from the products and materials I use, to how things are printed, packaged and fulfilled.
Many MooksGoo products are made to order, which helps reduce unnecessary stock and waste compared with producing large quantities upfront.
I also work with carefully chosen production partners, some of whom have multiple fulfilment locations around the world, helping to reduce unnecessary travel where possible.
It’s not about pretending to be perfect - just making better choices wherever I can.
Can you create a bespoke design?
I don’t currently offer bespoke product designs through the shop, but I do take on selected freelance design and illustration projects.
If you have something in mind, drop me a message through the contact page with as much information as possible and I’ll let you know if it’s a good fit.
goodies@mooksgoo.shop
Can I suggest a new design?
Absolutely! Please email goodies@mooksgoo.shop or go to the contact page and fill in the form.
Delivery
Where do you deliver?
Physical products are currently delivered to the UK, United States, Canada, Australia and New Zealand.
I’m not currently shipping physical products to the EU or Republic of Ireland due to the additional customs, tax and delivery admin involved. I’d rather keep things simple than risk surprise charges or a faffy delivery experience.
Digital products, such as personalised astrology readings, are available internationally. ✨
When will my items be delivered?
Delivery times vary depending on the product and where it’s being made or fulfilled.
Made-to-order products need a little production time before they’re dispatched, while selected art prints may be sent directly from my studio.
You’ll find the most relevant delivery information on each product page, but if you’re unsure or need something by a particular date, just get in touch through the contact page and I’ll do my best to help.
Are my items sent as tracked?
Tracking depends on the product and how it’s fulfilled. Many made-to-order items are sent with tracking, while some smaller studio-fulfilled orders may use a standard postal service.
If tracking is available, you’ll receive the details by email once your order has been dispatched.
Where are my items?
I know waiting for happy post is painful! If your order seems to be taking longer than expected, please get in touch through the contact page with your order number and I’ll look into it for you.
Delivery times can vary depending on the product, fulfilment partner and destination, and busy periods such as Christmas may cause delays that are outside my control.
If tracking is available for your order, you’ll find the details in your dispatch email.
Why have some items arrived before others?
Some products are made and fulfilled by different production partners, so items from the same order may occasionally arrive in separate parcels and at different times.
Don’t panic if one parcel turns up before the rest - the others may simply be following behind.
Will I get charged customs fees?
If you’re ordering from outside the UK, your country may charge import taxes, customs duties or other fees when your order arrives. These charges are set by your local authorities and aren’t controlled by MooksGoo.
If you’re unsure, it’s worth checking your local customs or government website before ordering so there are no surprise charges.
Do you accept returns?
Yes - if you’re not happy with your purchase, please get in touch within 14 days of receiving your order.
Items must be unused, unworn and returned in their original condition and packaging where applicable. Return postage is usually the buyer’s responsibility unless the item is faulty or incorrect.
Personalised or custom-made items cannot be returned or refunded unless they are faulty, damaged or not as described.
For full details, please see my Returns & Refund Policy.
My items are faulty
If something has arrived faulty, damaged or incorrect, please get in touch as soon as possible with your order number and a few clear photos of the problem.
I’ll look into it and arrange the best solution.
Where can I read your full returns and refund policy?
Click here for the full refund policy.