Refund Policy

Do You Accept Returns?

Hopefully everything will be hunky dory and you won't need to return anything! But here are a few terms so we both know where we stand if something goes wrong (although rare!).

If you've changed your mind about a standard, non-personalised product, you have 14 days from delivery to let me know you'd like to cancel your purchase, followed by another 14 days to return it.

To arrange a return, please email goodies@mooksgoo.shop with your order number. I'll provide the return address and instructions.

Please return items carefully packaged, preferably in their original packaging where possible. Buyers are responsible for return postage on change-of-mind purchases, so please keep proof of postage.

Items should only be handled as necessary to inspect them. Refunds may be reduced if excessive handling has diminished their value.

Damages and Issues

Oh no! If your order arrives damaged, faulty or incorrect, please email goodies@mooksgoo.shop with your order number, a quick explanation and photographs of the issue if possible.

I'll review the details and help arrange a suitable solution in accordance with your statutory rights.

Exceptions / Non-Returnable Items

Personalised or bespoke products created specifically for you cannot normally be returned simply because you've changed your mind.

Certain hygiene-sensitive products may also be exempt once their protective seals have been broken.

These exceptions do not affect your statutory rights if an item is faulty, damaged or incorrectly supplied.

Sale items have the same statutory return rights as full-price products.

Refunds

For change-of-mind returns, refunds will be processed within 14 days of receiving the returned goods or evidence that they've been posted back, whichever comes first.

If you cancel your entire order, your refund will also include the original standard delivery charge.

Refunds are made to your original payment method. Please allow additional time for your bank or payment provider to process the payment.

Contact by Email

For all order queries, returns and refunds, please email goodies@mooksgoo.shop.

Please use email to contact me regarding a return - messages on Social Media may get lost. Thankings!